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  Jul 22, 2017
 
 
    
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TCC Catalog 2014-15 [ARCHIVED CATALOG]

Help Desk/Technical Support, A.S. (2137)


Program Purpose:
To provide students with extensive training in software applications, technical support, problem solving, troubleshooting and customer service.

Employment Types:
User support technician, help desk assistant

Program Length:
63 credit hours

Admission Requirements:
Admission requirements for TPP programs are the same as admission to the College: standard high school diploma or GED diploma. Most TPP program courses require students to be College-ready, which means the student must have appropriate placement scores, complete any needed developmental education or meet the requirements for a documented exemption.

Academic Division:
Division of Technology and Professional Programs

Contact:
(850) 201-8352 or techedu@tcc.fl.edu

View Information about Graduation Requirements and Year of Entry .

View a sample semester-by-semester plan for this program.

Course Information


General Education (15 credit hours)


Note:


To satisfy State Board of Education Rule 6A-10.030, students must earn a grade of “C” or better in any Communications, Humanities, History/Social Science or Mathematics course used to fulfill general education requirements.

Program Courses (43 credit hours)


Not all courses are offered in all semesters. View course description for availability.

Program Electives (5 credit hours)


  • Any college-credit courses with CGS, COP, CET, CTS or GRA prefix; IDS2941 ; or courses approved by the TPP dean 5 credit hour(s)

Note:


* Exemption exam available: See Technology and Professional Programs Web page (www.tcc.fl.edu/tpp).

** Current A+ certification for credit. Contact Technology and Professional Programs division office at (850) 201-8352 or techedu@tcc.fl.edu for more information.